A new way of delivering assistive technology services to you

The reopening of the Nedlands Display Floor on 2 January 2019 brings with it a new way of delivering our assistive technology services to you.

As of 2 January, our information and advice service will be delivered by trained customer service officers with expertise in assistive technology.

Our customer service officers will be able to provide information and advice to people who are eligible to access this service via our enquiry phone line, email or by visiting our Nedlands Centre in person.

Eligible people include those who have access to funding through the Commonwealth Home Support Programme, Home and Community Care and Disability Services.

ILC Staff and Man with Kettle Tipper

Our highly skilled health professionals, including occupational therapists, physiotherapists and speech pathologists, will continue to be available to support all individuals with their assistive technology requirements through tailored appointments, some of which may attract a fee.

Appointments with a health professional are recommended for people who have more complex assistive technology requirements; and for those who are not eligible to access our information and advice service.

We have adapted our assistive technology services to align with the new disability and aged care funding models.

We know that our services are highly valued in the community so we want to ensure that our services are sustainable into the future.

To enable our services to continue into the future, we are only able to provide information and advice services to people that we are funded to do so and tailored health professional appointments to people for a fee.

Providing services without the funding to do so, or without applying a fee, simply isn’t sustainable.

We are working hard to ensure that everyone, regardless of their funding eligibility, has easy access to information about assistive technology and equipment.

Lady sitting in fron of a computer with the database on the screen. Text says NED www.askned.com.auFor people who are not eligible to access our assistive technology information and advice service and do not wish to make an appointment with one of our health professionals, we encourage you to visit NED, the Australian National Equipment Database, at www.askned.com.au.

NED comprises over 10,000 assistive technology and equipment products for independence, safety and wellness. The online resource includes supplier information, current pricing and item availability.

In addition, we are continuing to invest in the development of digital services to enable people to access tailored information and advice on assistive equipment and technology, as well as purchase products and services online. Stay tuned for more news about these developments.