A new way of delivering assistive technology services to you

An elderly lady views products in the vision and memory area of the display floor; her husband is also standing with a health professional viewing scooters and wheelchairsThe reopening of the Nedlands Display Floor on 2 January 2019 brings with it a new way of delivering our assistive technology services to you.

As of 2 January, our information and advice service is now delivered by our experienced team which includes trained customer service officers with expertise in assistive technology, in addition to health professionals.

People are able to access this service via our enquiry phone line, email or by visiting our Nedlands Centre in person for an appointment.

ILC’s highly skilled health professionals, including occupational therapists, physiotherapists and speech pathologists, continue to be available to support individuals with their assistive technology requirements through tailored appointments, some of which may attract a fee.

There are a range of funding options available to enable people to access the information and advice service, including through the Commonwealth Home Support Programme, Home and Community Care, Disability Services and the National Disability Insurance Scheme. Individuals who are not eligible for funding are still able to access this service through self funding.

ILC Staff and Man with Kettle Tipper

Appointments with a health professional are recommended for people who have more complex assistive technology requirements.

We have adapted our assistive technology services to align with the new disability and aged care funding models.

We know that our services are highly valued in the community so we want to ensure that our services are sustainable into the future.

We are working hard to ensure that everyone, regardless of their funding eligibility, has easy access to information about assistive technology and equipment.

Lady sitting in fron of a computer with the database on the screen. Text says NED www.askned.com.auFor people who are not able to access our assistive technology information and advice service through the funding options available and do not wish to pay for the service, we encourage you to visit NED, the Australian National Equipment Database, at www.askned.com.au.

NED comprises over 10,000 assistive technology and equipment products for independence, safety and wellness. The online resource includes supplier information, current pricing and item availability.

In addition, we are continuing to invest in the development of digital services to enable people to access tailored information and advice on assistive equipment and technology, as well as purchase products and services online. Stay tuned for more news about these developments.