Communication – Speak, Read & Listen

The ILC team have developed the following resources based on common enquiries. These resources are designed to be a starting point when sourcing information on assistive technology. If you would like further information, please contact our friendly health professionals on 1300 885 886 or email

Information and handouts:

Communication in the Classroom Resources

Device Supports:

Communication Books and Boards:

Below is a list of resources to support the development of communication books and boards. The resources included in this section are examples only. Some of these templates are available as .bm2  files. These files require Boardmaker software to open. Unless otherwise listed, all boards are A4 and landscape in orientation. The number next to the name of the board indicates the number of cells on the page.

*It is important to note that all communication aids need to be customised to meet the needs of the individual. We offer a service to create customised communication aids for individuals of all ages. For further information contact our Community Allied Health Services Coordinator, Alison Senior, on:
Tel:      08 9382 0200

The Picture Communication Symbols ©1981–2011 by Mayer-Johnson LLC. All Rights Reserved Worldwide. Used with permission. Boardmaker® is a trademark of Mayer-Johnson LLC.

Tips for Successful Communication*

  • Always treat the person with the communication disability with dignity and respect
  • Be welcoming and friendly
  • Understand there are many ways to communicate
  • Ask the person with the disability what will help with communication
  • Avoid loud locations, find a quiet place
  • Listen carefully
  • When you don’t understand, let them know you are having difficulty understanding
  • If you think the person has not understood, repeat what you have said or say it a different way
  • Try asking the person yes or no questions if you are having difficulty understanding them
  • Ask the person to repeat or try another approach if you don’t understand
  • To make sure you are understood, check with the person that you have understood them correctly
  • If you ask a question, wait for the person to reply
  • Allow the person time to respond, so always be patient
  • Speak directly to the person and make eye contact. (Though be mindful that there are some people who may not want you to look at them, e.g. some people with autism spectrum disorder)
  • Speak normally. There is no need for you to raise your voice or slow your speech.

*Source: adapted from SCOPE (2015), Communication for All Booklet,

Links to further information on Communication Access: