Consumer sitting with an ILC staff member looking at a documentThe Independent Living Centre WA is committed to providing you with high quality services that meet your needs. Whether you are happy or unhappy with our services we encourage and appreciate your feedback. Please share your comments or concerns with us so we can improve our services.

You can share your comments or concerns in a variety of ways:

Make sure your letter includes:
– your name, address and telephone number
– the date you are lodging your complaint or feedback
– details of your complaint or feedback, including specific dates of events and relevant comments
– the name of the service your complaint or feedback relates to
– the name of the person who received the service that your complaint or feedback relates to

If you need an interpreter you can ask us to arrange one when you call. Alternatively, you can contact one of the services below and ask them to help contact us on 1300 885 886:

National Relay Service
If you are hearing or speech impaired contact us through the National Relay Service:

  • TTY users: phone 133 677
  • Speak and Listen users: phone 1300 555 727
  • Internet relay users: connect to the National Relay Service 

To access more information about ILC’s feedback process, please follow this link to our Feedback Information Sheet. (PDF, 325KB)