Customer Service Officer

Full Time – 30 June 2019 contract
Location – Nedlands
Generous Salary Packaging

The Independent Living Centre WA (ILC) supports all individuals, including people with disability, those who are aging, their families and carers, to live full and independent lives through the provision of allied health and assistive technology solutions.

The ILC team is looking for experienced, professional and friendly Customer Service Officers to work with our clients.  The role is responsible for greeting customers (via face-to-face, telephone, or email) and accurately identifying the purpose of their contact and service required.  Using their knowledge of ILC services and the aged care and disability sectors, the CSO either links the customer with internal or external services, or provides information and advice on assistive technology.  Working within defined clinical parameters, CSOs will ensure a high level of service is provided to all customers.

Other key duties include management of equipment, database entry, supplier liaison and assisting customers to hire and/or purchase equipment.

Our organisation is constantly evolving and this position provides an exciting opportunity to anyone considering joining our friendly and professional team.


Submit the following documentation in confidence to

  1. Provide a curriculum vitae that demonstrates your relevant work experience and suitability for the role.
  2. In no more than two pages demonstrate, with examples, how you are suitable for the role in the context of the work related requirements.
  3. ILC Application form

For the full position description and work related requirements please click on the ” Position Description ” link below.  We encourage you to contact Jenny Bishop, Service Service Coordinator on 08 9381 0600, to discuss the specifics of the position

* Please note, applications that do not comply with the application instructions will not be considered.

Only those with the right to live & work in Australia need apply.

No agency applications at this time.

Applications close Tuesday 5 February 2019, 5pm WST.

Employment Application

Customer Service Officer PD