The management team consists of the Chief Executive Officer and four Service Managers who lead our dedicated team of health professionals and staff to achieve the Independent Living Centre’s mission of guiding people’s choices to access assistive technology and services for independence and wellbeing.
|Gerri Clay - Chief Executive Officer
Ba Applied Science Occ Therapy; Post grad Dip Management Studies
Gerri Clay is a qualified occupational therapist who has substantial experience in the not-for-profit sector, managing teams and leading organisations. Gerri has a strong background in community care provision across aged care, disability and mental health with specific expertise spanning dementia care, assistive technologies and rural service provision.
Career highlights have included General Manager at Alzheimer’s Australia WA and Assistant Director of a London aged care residential charity. Her experience draws from health and community systems and policy reform in WA and the United Kingdom where she lived for 14 years.
As Chief Executive Officer of the Independent Living Centre WA since 2004 she has worked to achieve ILC’s clear purpose of enabling Western Australians of all ages and abilities to live more independent and fulfilling lives. This has been achieved through expanding the breadth and reach of services to meet the changing needs of consumers.
The organisation has embraced administering equipment grants, the acquisition of Noahs Ark Toy Library, Commonwealth contracts to operate the Commonwealth Respite and Carelink program and Multicultural Aged Care Service, and delivery of the Home and Community Care (HACC) Regional Assessment Service.
More recently Gerri has been involved in sector development to improve access to home modifications and assistive technology for HACC eligible West Australians. She highly values quality and aims to lead the organisation through listening to customers, improving the customer service delivery journey and seeking opportunities to integrate evidence based research into practise. Building a cohesive team of supported and well trained staff is also a priority and is critical to achieving a consumer focused organisation.
|Annette Frazer - Business Services Manager
Annette joined the ILC in 1997 and has a strong finance, information technology and quality background. Having completed a degree in accounting and computer studies and a graduate diploma in information systems, her focus has centred on accurate accounting systems, quality and information and communication technology.
As a Fellow CPA she continues to study, believing that learning is a reward and something we should do continually. Her aim is to continue to gain knowledge and build the skills and tools needed to move the ILC forward by creating effective, efficient, accurate and timely systems to provide good data and great customer service.
Prior to the ILC, Annette worked for large national commercial enterprises in primary production, manufacturing and retails environments. The positions held were in quality and administration, systems and financial and management accounting. She has also held various positions on Church and not for profit boards and sits on a committee for the Department of Commerce.
In her spare time, Annette contributes to the not for profit sector by organising speakers and hosting the Not for Profit Discussion Group for CPA Australia WA division.
|Hilary O'Connell - Service Manager: RAS, AT & Home Modifications Sector and Service Development Project, Research
Dip. COT, BA OT (UK); Certificate 1V Training and Assessment
Hilary’s 30 year career as an occupational therapist has encompassed work as a clinician, manager and project leader. Hilary’s experience incorporates work in both the United Kingdom and Australia across the disability and aged care sectors.
Her passion rests with enabling and wellness focused service models in community care.
In the UK Hilary worked in an adult physical disability rehabilitation centre, as a specialist advisor determining medical housing needs, and as a clinician and occupational therapy manager for Adult Social Care Services in London.
Since emigrating to Australia Hilary has worked across a number of clinical and community settings, in which her community care knowledge has enabled her to pioneer the implementation of a number of major reform projects.
Highlights include development of the nationally recognised Home Independence Program during her five years with Silver Chain, and development and implementation of the WA Home and Community Care (WA HACC) Wellness Approach and the Western Australian Assessment Framework (WAAF) during her role as Sector Development Manager at CommunityWest Inc.
Hilary first joined the ILC in 2014 to lead a project team working in partnership with the WA HACC Program on a best practice home modifications and assistive technology service delivery model for WA HACC clients.
In 2016 Hilary became part of the ILC management team in the role of Service Manager. Her portfolio includes oversight of the ILC Regional Assessment Service, service development in the areas of Reablement and Allied Health and continued development of contemporary services for people needing to access home modifications and assistive technology.
Through her management role Hilary is keen to apply her knowledge and experience to support the development of new high quality services provided by the ILC.
In addition to regularly presenting at conferences Hilary sits on a number of committees including holding the role of Treasurer for the Australian Association of Gerontology (WA division)
|Claire McGuinness – Business Development Manager
BA (Hons) Economics; BA (Hons) HDIP Psychology.
Claire has over 15 years’ experience in both Australia & Europe within the not for profit (NFP), social enterprise and community sectors. Claire has undertaken management, consultancy and project management positions and utilised her theoretical background of economics and psychology to lead NFP organsiations in continuous improvement and delivering meaningful results for its consumers.
Claire’s passion lies in a co-design framework with the consumer’s participation being legitimate and valued. In Ireland, Claire was a part of a national research project that identified organisational barriers and enablers to self-directed services through transitioning people from institutional care into community settings. Following this piece of work, Claire worked in partnership with organisations to develop organisational systems & processes to support services that deliver efficiency, engagement, transparency & value for money.
In recent years, Claire has managed community services in London with a specific focus on relevance and sustainability. Since emigrating to Australia, Claire has worked in disability community services delivering on value and measuring the social impact of new service designs.
Claire has joined the ILC in May 2017 as Business Development Manager and her portfolio with include the oversight and development of the ILC Cockburn; Private Options (Community Allied Health Services), OTDA, Grants & Training & Events.
In her spare time, Claire is currently undertaking a Grad Cert in Social Impact at UWA and is an active member of various social impact organisations such as 100 women and Leadership WA.
|Christa Riegler – Service Manager: Assistive Equipment & Technology, ILC Hire, Noah's Ark WA
Bachelor of Arts (Youth Work); Member of Australian College of Health Service Management (ACHSM)
Christa Riegler joined the ILC in May 2017. She has extensive management experience in the not for profit health and human services sectors, having worked as a senior manager for a number of organisations in the past two decades.
Christa is passionate about providing high quality consumer focused services which ensure that people can live independently in the community, whilst having access to what they need to facilitate this independence.
In previous roles she has worked closely with GPs and Allied Health Providers developing community mental health services such as Fremantle headspace, Fremantle Partners in Recovery, as well as health services such as the Cockburn Integrated Health Services, and Fremantle GP After Hours Service. She also oversaw the growth in the Fremantle StreetDoctor, a mobile medical service for homeless and disadvantaged people.
Her work in aged care included a period as CEO of Volunteer Task Force from 2001 to 2006. In this role she worked closely with volunteers who delivered valuable services to Home and Community Care clients.
She is currently completing her Master in Business Administration (MBA) at the University of Western Australia, and is keen to keep up to date in contemporary leadership and change management strategies, and applying these learnings at the ILC, as part of the management team assisting the organisation to navigate through the on going aged care and disability reforms.