By Steve Glew, Chief Executive Officer
As 2018 draws to a close, our excitement increases about what’s to come in the new year for Independent Living Centre WA (ILC) and the people we are here to support. I would like to share some of these developments with you.
A new name?
The big question is what will the Independent Living Centre WA be called in 2019?
The ILC has embarked on a rebranding project sparked by a reflection on our 40-year history and a projection into our future, which will encompass many positive changes to the way we deliver our services.
A new assistive technology display floor
Our new and improved Nedlands Display Floor will reopen on 2 January 2019.
The scheduled reopening time of November has been postponed to ensure that the assistive technology and equipment display, including the smart home technology set-up, meets the needs of the wide range of people who access our services.
The new display floor will offer clients many benefits including a greater range of smart home technology, the ability to visit the Centre remotely via a telepresent robot known as BEAM, a home like display, more professional consulting rooms and a self-service kiosk.
We thank you for your patience as we work hard to provide the best assistive technology display for you and look forward to welcoming you in the new year.
A new way of delivering assistive technology services to you
The reopening of the display floor brings with it a new way of delivering our assistive technology services to you.
As of 2 January 2019, our information and advice service will be delivered by trained customer service officers with expertise in assistive technology.
Our highly skilled health professionals, including occupational therapists, physiotherapists and speech pathologists, will continue to be available to support individuals with their assistive technology requirements through tailored appointments, some of which may attract a fee.
Cockburn Centre to close and make way for new service developments
On 31 December 2018, the ILC Cockburn Centre will close, enabling vital resources to be invested into developing services that are more sustainable.
The way ILC delivers our services continues to evolve and change.
We are developing a more mobile workforce enabling our health professionals to continue to provide services to people in their homes and communities and to widen our accessibility and reach across the entire metropolitan area.
We are also continuing to invest in the development of digital services to enable people to access tailored information and advice on assistive equipment and technology, as well as purchase products and services online.
As you can see, change is upon us at ILC. We believe it is change for the better.
Amongst this change there is one constant – Independent Living Centre WA will continue to offer assistive technology expertise and allied health support to enable people to realise their potential and lead an enriched life.
We look forward to working together with our clients to achieve this.