Strategic Plan 2007 - 2010
The Independent Living Centre is aware that advances being made in technology and research make careful and thorough planning an essential focus for the Board of Management, service managers and staff in ensuring the organisation continues to deliver accurate information and effective services to the numerous stakeholders and customers involved in the industry.
In the second half of 2006 the ILC Board and management team undertook a review of the strategic plan developed in 2003 and agreed five strategic focus areas that would drive the newly formed plan over the next three years.
The five drivers are
- Core Business – the ILC will ensure that services we deliver fit within or support our core business as described in our mission
- Uniqueness – we will utilise our position to strengthen our role and ability to influence the sector
- Systemic Advocacy – we will work towards influencing policy makers through lobbying and research that demonstrates future trends and needs of our customers
- Commercial operations - we will take a steady and controlled approach to growing our fee for service programs
- Cycle of growth – our organisational growth will be managed in a manner that is consistent with the ILC’s role, charter and ethics and moves the four preceding strategic focus areas forward
Our Vision is a WA Community that is responsive to the identified needs of consumers for
assistive technologies and services
Our Mission is to provide independent information and enable informed choices for independent living
Our Aim is to support your independent living choices
Following the strategic planning process, managers and service coordinators worked together to develop a set of guiding principles or values that the whole staff group can aspire to, to assist us in providing the best possible service for our customers.
Our Guiding Principles
- We deliver comprehensive independent services with professionalism and expertise.
- We listen to our customers and respect their individual needs.
- We implement improvement in order to lead and respond in dynamically changing environments.
- We value each individual and their contribution.
- Our services are timely, accurate and personalized – and above all informative.
- We combine all available resources into innovative flexible systems.
- We interact with the community with openness and integrity.