The management team consists of the Chief Executive Officer and four Service Managers who lead our dedicated team of health professionals and staff to achieve the Independent Living Centre’s mission of guiding people’s choices to access assistive technology and services for independence and wellbeing.
|Gerri Clay - Chief Executive Officer
Ba Applied Science Occ Therapy; Post grad Dip Management Studies
Gerri Clay is a qualified occupational therapist who has substantial experience in the not-for-profit sector, managing teams and leading organisations. Gerri has a strong background in community care provision across aged care, disability and mental health with specific expertise spanning dementia care, assistive technologies and rural service provision.
Career highlights have included General Manager at Alzheimer’s Australia WA and Assistant Director of a London aged care residential charity. Her experience draws from health and community systems and policy reform in WA and the United Kingdom where she lived for 14 years.
As Chief Executive Officer of the Independent Living Centre WA since 2004 she has worked to achieve ILC’s clear purpose of enabling Western Australians of all ages and abilities to live more independent and fulfilling lives. This has been achieved through expanding the breadth and reach of services to meet the changing needs of consumers.
The organisation has embraced administering equipment grants, the acquisition of Noahs Ark Toy Library, Commonwealth contracts to operate the Commonwealth Respite and Carelink program and Multicultural Aged Care Service, and delivery of the Home and Community Care (HACC) Regional Assessment Service.
More recently Gerri has been involved in sector development to improve access to home modifications and assistive technology for HACC eligible West Australians. She highly values quality and aims to lead the organisation through listening to customers, improving the customer service delivery journey and seeking opportunities to integrate evidence based research into practise. Building a cohesive team of supported and well trained staff is also a priority and is critical to achieving a consumer focused organisation.
|Francine Snadden - Service Manager: AES, ILC Tech, ILC Hire, ILC Cockburn, CRCC
Ba Occupational Therapy
Francine has worked as an occupational therapist across the acute and community care sectors in a range of different settings both within Western Australia and the United Kingdom.
During her 35 year career, Francine has undertaken management, training and development and project management roles, including positions which cover regional Western Australia and support service delivery across many sites as part of a national strategy.
A common thread throughout these roles has been managing change, particularly in service models and practice. Francine is passionate about having end users and consumers at the centre of the change process to ensure that their needs are understood and met.
Francine joined the ILC in 2009 taking on responsibility for managing the start up and coordination of the ILC Regional Assessment Services (RAS Home and Community Care). After two years in this role her position broadened to include management of the Commonwealth Respite and Carelink Centre and the Multicultural Aged Care Service. During this time she has been a member of a number of committees related to further enhancing the Western Australian Assessment Framework.
More recently Francine has taken on the role of Assistive Technology Services Manager which includes ILC’s new Cockburn Centre. In this role, Francine will be particularly focused on continually enhancing our services to meet the changing needs of the people who use our services.
|Annette Frazer - Business Services Manager
Annette joined the ILC in 1997 and has a strong finance, information technology and quality background. Having completed a degree in accounting and computer studies and a graduate diploma in information systems, her focus has centred on accurate accounting systems, quality and information and communication technology.
As a Fellow CPA she continues to study, believing that learning is a reward and something we should do continually. Her aim is to continue to gain knowledge and build the skills and tools needed to move the ILC forward by creating effective, efficient, accurate and timely systems to provide good data and great customer service.
Prior to the ILC, Annette worked for large national commercial enterprises in primary production, manufacturing and retails environments. The positions held were in quality and administration, systems and financial and management accounting. She has also held various positions on Church and not for profit boards and sits on a committee for the Department of Commerce.
In her spare time, Annette contributes to the not for profit sector by organising speakers and hosting the Not for Profit Discussion Group for CPA Australia WA division.
|Hilary O'Connell - Service Manager: RAS, AT & Home Modifications Sector and Service Development Project, Research
Dip. COT, BA OT (UK); Certificate 1V Training and Assessment
Hilary’s 30 year career as an occupational therapist has encompassed work as a clinician, manager and project leader. Hilary’s experience incorporates work in both the United Kingdom and Australia across the disability and aged care sectors.
Her passion rests with enabling and wellness focused service models in community care.
In the UK Hilary worked in an adult physical disability rehabilitation centre, as a specialist advisor determining medical housing needs, and as a clinician and occupational therapy manager for Adult Social Care Services in London.
Since emigrating to Australia Hilary has worked across a number of clinical and community settings, in which her community care knowledge has enabled her to pioneer the implementation of a number of major reform projects.
Highlights include development of the nationally recognised Home Independence Program during her five years with Silver Chain, and development and implementation of the WA Home and Community Care (WA HACC) Wellness Approach and the Western Australian Assessment Framework (WAAF) during her role as Sector Development Manager at CommunityWest Inc.
Hilary first joined the ILC in 2014 to lead a project team working in partnership with the WA HACC Program on a best practice home modifications and assistive technology service delivery model for WA HACC clients.
In 2016 Hilary became part of the ILC management team in the role of Service Manager. Her portfolio includes oversight of the ILC Regional Assessment Service, service development in the areas of Reablement and Allied Health and continued development of contemporary services for people needing to access home modifications and assistive technology.
Through her management role Hilary is keen to apply her knowledge and experience to support the development of new high quality services provided by the ILC.
In addition to regularly presenting at conferences Hilary sits on a number of committees including holding the role of Treasurer for the Australian Association of Gerontology (WA division)